F.A.Q.

What procedures must be followed to make the purchase online? 
  
Espaiflyshop.es make a purchase is simple, you must first select the products that interest you and add to the Shopping Cart by clicking on "Add to basket" you will find at the end of the description of each product. 
  
You can select the color or finish on the dial that can also be found under the product information. 
  
Once done, we can see that on the right side "Basket" is information of the product / s selected. When clicking on "Basket" you can start the buying process. 
  
The following steps will be: 
  
An "Edit quantities, delivery and payment" Detailed Listing of the products you have added to the cart, where you can change the quantities, select the payment method (credit card, Pay Pal or bank transfer) i see your total purchases . To validate the purchase click "buy." 
  
2 "Address": To buy at the store Espaiflyshop.es, you must be registered as a client, for it will need to complete your data for payment and to send the package. If you have registered or not is the first time you make a purchase Espaiflyshop.es can simply put your username and password. You can use a different delivery address to the billing. 
  
3 "Order": This displays a summary of all items purchased, data and payment information to accept the purchase or changed if there is an error. 
  
5 "Payment": In either case you have selected payment by credit card or through Pay Pal, will be automatically redirected to their secure sites to complete the purchase. 
If you have selected the purchase via bank transfer, you get the account number that should make the payment. 
  
Confirmation: After you complete these steps you get a window where you confirm that the order was placed correctly, and also receive a confirmation email and a phone for any questions. 

 What if I have a problem or difficulty in the purchase process? 
  
In Espai fly shop are here to help, if you have questions or difficulties arise in the purchase process, please contact by email to eshop@espaifly.com or directly by telephone at 971720952, we will be happy to help. 
  
What are the shipping costs for online orders? 
  
Peninsula (+100€): Free shipping

Peninsula (-100€): 10€ for product. 
Balearic Islands: €20 for product. 

Portugal: from €35

Europe: from €50
  
What payment systems I can use? 
  
Payment systems used in Espaiflyshop.es are: credit card (Visa, Master Card and American Express) or PayPal, and ensuring the security of the transaction and customer data. They are also the fastest ways to handle the request. 
You can also pay by bank transfer to account number indicated it will once you've placed your order by checking and bank transfer payment method. 
You have 7 days to order the transfer after the completion of your order. No order shall be deemed effective until we confirm the corresponding income and therefore, delivery times begin after this date. 
  
  
What is your return policy? 
  
From the day you receive the product, has a maximum of 7 days to return the product. 
  
For it to be defective shall be replacement of the product for free. Once we receive the package proceed to replace it. To make a return is necessary to keep the original packaging. 
  
If the product is in good condition and still want to make a change or a refund of any item, the customer will pay the postage. If the cause of change is erroneously Espai fly shop, the customer receives the goods or the amount of the product without additional cost. 
  
We recommend that when the dealer will deliver your package, open it immediately to verify that the products have not suffered any blow that might have broken, in this case it must return to the dealer, if you open it once already gone and find a product in bad state, you must contact the courier company or with Espai fly shop. 
  
  
How soon will I get my order? (Delivery) 
  
The maximum time limit for delivery is thirty (30) days, set by default in the Act, however, the normal delivery is 5-10 working days from the date of payment of the order. Should there be any problem on our part to prevent sending the package within that period, we will contact you to inform you. 
  
  
  
Can I Pick up the products in any physical store Espai fly shop? 
  
Espai fly shop only acts as a virtual store, so it is not possible to collect the product in any store or warehouse. 
The product is shipped directly from the factory. 
  
   
  
I want to order large volumes. Who do I have to run? 
  
If you want high-volume checkout whether companies or individuals can place their orders in the e-mail address: eshop@espaifly.com 
  
  
  
How secure is the online store espaiflyshop.es? 
  
All transactions conducted in espaiflyshop.es are 100% secure. All transactions involving the transfer of personal data or banking are done using a server based on the standard security technology SSL (Secure Socket Layer). All information you transmit to us travels encrypted through the network. Also data from your credit card are not recorded in any database but go directly to the POS (Point of Sale Terminal Bank). 
  
  
What sites I can get the orders? 
  
The Espai shipping area fly shop includes Spanish territory (Peninsula and Balearic Islands), although, depending on the product chosen, you may send it outside the national territory as long as it is specified by telephone or via e.mail and received under Espai by fly shop. 
Shipping is likely to have an outside Spain on charges that will be shown in due course. 
Do not ship to PO boxes. 



  
For any other questions or suggestions please contact us via email or by telephone. 
(34) 971 72 09 52 
eshop@espaifly.com